Fullwhere is designed to revolutionize the way businesses interact with their customers, by assisting your teams with AI for effective processing, while transforming interactions into actionable insights, allowing for an improved customer experience at every touchpoint.
Dealing effectively with your interactions is an essential element of your customer relationship. An unsatisfied customer who is offered a solution is a customer won back. A satisfied customer who feels valued becomes a loyal customer. A loyal customer who gets the attention they deserve becomes an ambassador for your brand.
Fullwhere is the only customer interaction management tool that is fully powered by AI: your customers receive instant and relevant answers, your teams are assisted by AI to increase their productivity, you get instant and valuable analyses generated instantly by AI.
Our AI is sophisticated and self-learning, able to analyze feelings, emotions, and themes, in order to provide personalized and accurate responses, representing the tone and information of your brand.
Your customers get instant and relevant answers. Assisted by AI, your teams effectively manage interactions with your customers and focus on the essentials.
Fullwhere's AI processes and analyzes data in real time, immediately analyzing the themes or feelings of an interaction, thus offering the ability to react immediately to customer trends and behaviors. This allows strategies to be quickly adapted according to the insights generated.
Our NLP analyzes sentence structure and meaning, recognizes named entities and key information, and understands context to provide accurate answers and manage interactions effectively.
Yes, Fullwhere is designed with an intuitive interface allowing simple and fast configuration, adapted to your specific customer interaction needs.
Fullwhere offers extensive customization options so you can define automation rules, workflows, report generation and delivery, and even the tone of automated responses.
Fullwhere uses cutting-edge security protocols to ensure the protection of customer data. The platform complies with international data security standards, which ensures that all information is managed securely.
Yes, Fullwhere is designed to integrate seamlessly with a wide range of CRMs, sales platforms, email marketing tools, and other systems for centralized management of customer interactions.
Fullwhere can manage requests for information, feedback (CES, CSAT, NPS), opinions, comments and instant messages on social networks, or even after-sales tickets. The platform adapts to various interaction channels, including public notice platforms, social networks, emails, forms, and live chats.
You set up proactive alerts that notify teams when specific metrics, such as response times or satisfaction rates, exceed critical thresholds. This allows managers to take immediate action to rectify discrepancies and maintain the quality of customer service.
Fullwhere generates detailed summary reports that provide insights on customer service performance, via Email, Excel, etc., including satisfaction analyses, helping decision-makers make informed decisions.
Our advanced analytics dashboard visualizes key metrics. You can also set up custom reports to track progress and adjust strategies in real time. This data will help you optimize your processes and continuously improve the customer experience.
Fullwhere updates are automatic and transparent for users. They are designed to continuously improve functionalities without disrupting the daily use of the platform.
We offer comprehensive customer support, with a dedicated team ready to answer all your questions and assist you in making optimal use of Fullwhere. Our support team is available via email, phone, and live chat. You can contact us anytime for support on our platform.
Fullwhere offers comprehensive documentation, and customer support to help you maximize the use of our platform. Customized training courses can also be organized according to your specific needs.
Fullwhere is constantly evolving, integrating the latest advances in AI and data analytics to ensure that your business stays at the forefront of managing customer interactions.
